At Elegant Grace Fashion, customer satisfaction is our top priority. We understand that sometimes, items may not meet your expectations, and we are committed to ensuring a smooth return and refund process. Please read our Return and Refund Policy carefully before making a purchase.
Return Eligibility
To be eligible for a return, the item must:
- Be in its original, unused, unworn, and unwashed condition with all tags and packaging intact.
- Be free from any damage or alterations.
- Be returned within 30 days from the date of delivery.
Please note that for hygiene reasons, we cannot accept returns on swimwear, lingerie, or earrings unless they are faulty.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email address] or [phone number] to request a Return Authorization (RA) number.
- Package the item securely with the original packaging and include a copy of your invoice or order confirmation email.
- Clearly write the RA number on the outside of the package.
- Mail the package to the address provided by our customer support team.
Please note that customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer support team at [email address] or [phone number] to initiate the exchange process.
Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please:
- Double-check your bank account.
- Contact your credit card company or bank, as it may take some time for the refund to be processed and posted.
- If you have done all of the above and still have not received your refund, please contact our customer support team at sales @ elegantgracefashion.com.
By making a purchase on our website, you agree to this Return and Refund Policy. If you have any questions or concerns, please do not hesitate to contact our customer support team, and we will be more than happy to assist you.